Salesforce Certified Experience Cloud Consultant

EX-Con-101 · ● Active · Professional · Salesforce

The Salesforce Experience Cloud Consultant credential validates expertise in designing, configuring, building, and implementing Salesforce Experience Cloud solutions in customer-facing consulting roles. Requires Salesforce Administrator certification as a prerequisite and a minimum of 6 months hands-on implementation experience.

Exam facts

Vendor source — Salesforce Credentials ↗ Exam guide — Salesforce Certified Experience Cloud Consultant ↗ Exam objectives — EX-Con-101 Exam Guide ↗

About

The Salesforce Experience Cloud Consultant credential, formerly known as Community Cloud Consultant, validates professional-level expertise in implementing Salesforce Experience Cloud solutions. Rebranded in April 2021 as Salesforce expanded the platform beyond community-focused sites to broader customer experience use cases, the cert now covers the full breadth of Experience Cloud capabilities including customer communities, partner networks, supplier communities, and employee networks. It is designed for consulting professionals, solutions architects, and implementation specialists who work hands-on with organizations deploying Experience Cloud at scale.

Domain context — Web/Communities (Salesforce Ecosystem)

Salesforce Experience Cloud is the primary platform for building branded, customer-facing web experiences and community portals directly on Salesforce infrastructure. It spans customer communities, partner communities, supplier portals, knowledge bases, and employee networks — covering digital transformation use cases where organizations need to deliver personalized, authenticated web experiences to external or internal audiences while maintaining governance, security, and integration with Salesforce core data.

Read full deep dive — Salesforce Ecosystem ↗

Topics covered

The exam blueprint is organized into seven major domains with defined weightings:

• Experience Cloud Basics (13%) — Creating experiences for specific use cases, identifying personas, choosing appropriate experience types
• Sharing, Visibility, and Licensing (17%) — User visibility rules, object permissions, member access control, license allocation
• Branding, Personalization, and Content (15%) — Theme customization, dynamic content, Experience Builder configuration, personalization rules
• Templates and Themes (12%) — Theme selection, responsive design, component placement, template types
• User Creation and Authentication (13%) — Member provisioning, SSO integration, login flows, identity management
• Adoption and Analytics (14%) — Site analytics, user adoption strategies, reporting on Experience Cloud usage
• Administration, Setup, and Configuration (25%) — Site creation, domain management, security settings, role/profile mapping, Experience Cloud limits and best practices

Source: Official exam guide ↗

Common skills at Web/Communities · Professional

Shared content for the Web/Communities domain at Professional level — not specific to this cert.

• Designing customer-facing portal architectures and user journeys
• Configuring authentication and identity management for external users
• Managing role-based access control and data visibility in multi-tenant environments
• Building personalized content experiences using dynamic rendering and segmentation
• Implementing web accessibility standards (WCAG) and inclusive design patterns
• Measuring adoption and engagement through analytics and reporting
• Integrating web properties with backend systems and APIs for real-time data flow
• Troubleshooting performance, scalability, and browser compatibility issues

Recommended courses at Web/Communities · Professional

Course-selection rule: Each resource is specifically for the Experience Cloud Consultant exam. Trailhead and Focus on Force are considered the gold standard by community practitioners.

Practice exams

Books

Book rule: The Nguyen guide is the most current dedicated study book for this credential. No traditional publisher has released a dedicated Experience Cloud Consultant study guide, so community-authored guides dominate.

Typical job titles at Web/Communities · Professional

Experience Cloud Consultant · Community Cloud Consultant · Solutions Architect (Web) · Salesforce CMS Architect · Digital Experience Architect · Customer Portal Architect · Solutions Engineer (Experience Platforms)

(Job titles drawn from current job-board postings that list this cert as required or preferred.)

Salary

Salary note: Ranges reflect roles requiring Salesforce consultant credentials in general. Experience Cloud-specific job postings are fewer than core admin/developer roles, so practitioners often command the upper ranges due to specialization. International rates reflect regional Salesforce market maturity.

Skills validated

Cert-specific — what this exam actually tests, distinct from the shared "Common skills" above.

• Experience Cloud site creation, configuration, and lifecycle management
• Sharing rules, role-based access control, and member visibility enforcement
• Experience Builder theme customization and responsive design implementation
• Lightning Web Components and Aura components in Experience context
• Digital Experience platform architecture (sites, communities, customer portals)
• SSO, OAuth, and external identity provider integration
• Content management, personalization, and dynamic rendering within Experience Cloud
• Site analytics, adoption reporting, and performance monitoring
• Governance, compliance, and security considerations for external-facing portals
• Integration patterns between Experience Cloud and Salesforce backend (Flow, Apex, APIs)

Related certifications

• Prerequisite: Salesforce Certified Administrator ↗
• Stacks well with: Salesforce Certified Platform Developer I ↗ (for LWC/component customization)
• Stacks well with: Salesforce Certified Business Analyst ↗ (for requirements and adoption strategy)
• Adjacent at same level: Salesforce Certified Sales Cloud Consultant ↗ · Salesforce Certified Service Cloud Consultant ↗
• Vendor overview: Salesforce Overview ↗

Sources

• Salesforce Certified Experience Cloud Consultant: https://trailhead.salesforce.com/credentials/experiencecloudconsultant
• Prepare for Your Salesforce Experience Cloud Consultant Trailmix: https://trailhead.salesforce.com/users/strailhead/trailmixes/prepare-for-your-salesforce-experience-cloud-consultant-credenti
• Exam Guide (Community Cloud Consultant / Experience Cloud Consultant): https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedCommunityCloudConsultant.pdf
• Focus on Force Experience Cloud Consultant Study Guide: https://focusonforce.com/courses/community-cloud-study-guide/
• Udemy Experience Cloud Consultant Practice Tests: https://www.udemy.com/course/salesforce-certified-experience-cloud-consultant-practice-f/
• Salesforce Ben Experience Cloud Consultant Guide: https://www.salesforceben.com/experience-cloud-consultant-certification-guide-tips/
• Glassdoor Salesforce Consultant Salaries: https://www.glassdoor.com/Salaries/salesforce-consultant-salary-SRCH_KO0,21.htm
• Robert Half Salary Guide: https://www.roberthalf.com/salary-guide
• IT Jobs Watch: https://www.itjobswatch.co.uk/
• Hays Salary Guide: https://www.hays.co.uk/salary-guide

Last verified: 2026-05-01 Parent ecosystem: Salesforce Ecosystem Parent domain: Web/Communities Vendor overview: Salesforce Overview