AB-210 · ● Beta · Associate · Microsoft
Status note (May 2026): AB-210 is in beta phase with formal exam launch expected June 2026. The official exam blueprint and detailed objectives are still being finalized by Microsoft. This document reflects verified information available as of May 1, 2026. Some exam facts (exact question count, passing score thresholds, precise timing) remain unpublished pending launch.
Exam facts
| Field | Value |
|---|---|
| Cost | $165 USD (based on standard Microsoft exam pricing; regional variation expected) |
| Duration | No verified data — estimated 60–120 minutes pending official blueprint |
| Questions | No verified data — estimated 40–60 pending official blueprint |
| Passing | No verified data — likely 700/1000 scaled (standard Microsoft format) |
| Format | Multiple choice / scenario-based (estimated; pending official confirmation) |
| Delivery | Pearson VUE / OnVUE (standard Microsoft delivery; not yet confirmed for AB-210) |
| Languages | English (likely English-only at launch; no official confirmation) |
| Valid | 3 years (standard Microsoft credential validity; not yet confirmed for AB-210) |
| Renewal | CE credits or retake (Microsoft standard; not yet confirmed for AB-210) |
| Prerequisites | None official; familiarity with Dynamics 365 Sales and AI/Copilot concepts recommended |
| Released | Beta training available May 2026; exam goes live June 2026 (expected) |
| Retiring | N/A — this is a new credential |
Vendor source — Microsoft Learn (Dynamics 365) ↗ Official exam guide — Not yet published (certification in beta phase) Exam objectives — Not yet published (certification in beta phase)
About
AB-210 is a new Microsoft Associate-level certification designed for functional consultants and sales professionals who design, configure, and operationalize AI-enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agents. Launched in beta in May 2026 with general availability expected June 2026, AB-210 replaces the retiring MB-210 (Dynamics 365 Sales Functional Consultant) and reflects Microsoft's shift toward AI-first sales automation. The certification focuses on modern seller workflows driven by Copilot intelligence, AI-powered lead qualification, agent configuration, and governance aligned with responsible AI principles across the lead-to-cash process.
Domain context — CRM / AI
Customer Relationship Management (CRM) with emerging AI and Copilot integration. Dynamics 365 Sales is Microsoft's enterprise-grade sales cloud, now emphasizing AI-driven intelligence, agent automation, and data insights for modern sales teams.
Read full deep dive — Microsoft Dynamics 365 → (file not yet created)
Topics covered
Official exam blueprint not yet published. Based on official Microsoft training course (AB-210T00-A: Accelerate Sales Pipelines with AI in Dynamics 365) and public Microsoft announcements, AB-210 likely covers:
- Design AI-enhanced sales solutions — translating business requirements into AI-first seller workflows aligned with organizational revenue goals
- Configure Dynamics 365 Sales for AI — core sales table setup, product pricing, forecasting, and collaboration tools
- Implement Copilot and AI agents — deploying and managing AI sales agents, configuring Copilot-driven productivity features and insights
- AI-powered opportunity intelligence — intelligent research, lead qualification with AI, opportunity analysis and data-driven decision-making
- Security, governance, and responsible AI — configuring secure, scalable automation aligned with governance standards and responsible AI practices
- Customize and extend sales solutions — tailoring AI intelligence to business needs, extending Dynamics 365 with Power Platform and integrations
Source: Official training course overview ↗ (blueprint PDF not yet available)
Common skills at CRM / AI · Associate
Shared competencies for the CRM domain at Associate level — not specific to AB-210.
- Customer Relationship Management (CRM) platform configuration and administration
- Sales process design and optimization
- Data modeling and database configuration
- User role and security framework setup
- Basic troubleshooting and performance tuning
- Stakeholder communication and requirement gathering
- Integration with enterprise systems (ERP, marketing automation)
Recommended courses at CRM / AI · Associate
| Provider | Title | Cost | URL |
|---|---|---|---|
| Microsoft Learn (Official) | Accelerate sales pipelines with AI in Dynamics 365 (AB-210T00-A) | Free | ↗ |
| Microsoft Learn (Official) | Prepare for Exam AB-210 (learning path) | Free | Not yet published |
| Pluralsight | Dynamics 365 Sales (foundational) | $X (Pluralsight subscription) | Course for AB-210 not yet available |
Note: As of May 2026, dedicated third-party courses (Udemy, A Cloud Guru, CBT Nuggets, LinkedIn Learning) for AB-210 do not yet exist. MB-210 (the retiring credential) has legacy course content, but is not recommended for AB-210 preparation due to scope differences (AI-focused vs. traditional configuration).
Practice exams
| Provider | Title | Cost | URL |
|---|---|---|---|
| MeasureUp | Microsoft Official Practice Test for AB-210 | Not yet available | Pending exam launch |
| Whizlabs | Dynamics 365 Sales AI Consultant (AB-210) | Not yet available | Pending exam launch |
Note: Practice exams typically become available 4–8 weeks after exam launch. Candidates preparing for the June 2026 launch should plan to use the official Microsoft Learn training path and technical documentation once the exam blueprint is published.
Books
| Title | Author | Publisher | Year | ISBN | URL |
|---|---|---|---|---|---|
| No Exam Ref or dedicated study guide yet published | — | — | — | — | — |
Note: Microsoft typically publishes official Exam Ref books for new certifications within 3–6 months of launch. No Exam Ref book for AB-210 is currently available (beta phase). The retiring MB-210 had study guides, but content scope differs significantly due to the AI focus of AB-210.
Typical job titles at CRM / AI · Associate
Dynamics 365 Sales Functional Consultant · Dynamics 365 Sales AI Consultant · CRM Analyst · CRM Consultant · Sales Operations Analyst · Sales Systems Consultant · Dynamics 365 Solution Consultant · Copilot/AI Configuration Specialist
(Job titles drawn from current job postings for Dynamics 365 Sales roles with emerging AI/Copilot emphasis; AB-210-specific postings limited until exam launches June 2026.)
Salary
| Region | Range | Source |
|---|---|---|
| USD | $100,000 – $140,000 | Glassdoor (Dynamics 365 Consultant general) ↗ · ZipRecruiter (D365 Consultant) ↗ |
| ZAR | No region-specific data available — use Dynamics 365 Consultant general salary ranges | |
| GBP | £70,000 – £110,000 | IT Jobs Watch (CRM Consultant) ↗ |
| EUR | €85,000 – €130,000 (DE/FR/NL) | PayScale EMEA ↗ |
Salary note: AB-210 is too new (beta, May 2026) to have job-board history. Ranges above reflect current Dynamics 365 Sales Consultant and general CRM consultant salaries in each region. AI-focused roles may command premium (15–25%) depending on region and organizational AI investment level.
Skills validated
AB-210-specific competencies — what this exam tests.
- Dynamics 365 Sales application configuration and administration
- Microsoft Copilot for Sales setup and enablement
- AI agent design, deployment, and lifecycle management
- Lead-to-cash process automation and optimization
- AI-powered forecasting, opportunity analysis, and sales insights
- Power Platform extensions and integrations
- Data governance, security, and responsible AI practices
- Mobile sales application configuration
- Sales team collaboration and productivity tools
Related certifications
- Stacks with: PL-900 Microsoft Power Platform Fundamentals ↗ (file not yet created)
- Replaces: MB-210 Dynamics 365 Sales Functional Consultant ↗ (retired Nov 2024; file not yet created) · MB-280 (Customer Experience Analyst Associate, retiring July 31, 2026)
- Equivalents at this level: No direct cross-vendor equivalent; closest comparable roles in Salesforce (Administrator), Oracle NetSuite (Administrator), SAP (CRM Configuration)
- Vendor overview: Microsoft Vendor Overview ↗ (file not yet created)
Sources
- Microsoft Learn — AB-210T00-A course: https://learn.microsoft.com/en-us/training/courses/ab-210t00
- Microsoft Tech Community — Evolving Microsoft Credentials for Dynamics 365: https://techcommunity.microsoft.com/blog/skills-hub-blog/evolving-microsoft-credentials-for-dynamics-365/3768925
- Microsoft Tech Community — AI Job Boom / Skills Hub: https://techcommunity.microsoft.com/blog/skills-hub-blog/the-ai-job-boom-continues-build-the-skills-that-move-business-forward/4494139
- Glassdoor — Dynamics 365 Consultant Salaries: https://www.glassdoor.com/Salary/Microsoft-Dynamics-365-Consultant-Salaries-E1651_D_KO10,33.htm
- ZipRecruiter — Dynamics 365 Consultant Salary: https://www.ziprecruiter.com/Salaries/Dynamics-365-Consultant-Salary
- PayScale — Dynamics 365 / CRM Consultant Salary Data: https://www.payscale.com/
Last verified: 2026-05-01 Certification status: Beta (exam launch June 2026) Parent ecosystem: Microsoft Dynamics 365 Parent domain: CRM / AI