SPLK-3002 · ● Active · Professional · Splunk (Cisco)
Exam facts
| Field | Value |
|---|---|
| Cost | $125 USD |
| Duration | 60 minutes |
| Questions | 53 (scored) |
| Passing | ~700/1000 scaled |
| Format | Multiple choice |
| Delivery | Pearson VUE |
| Languages | English |
| Valid | 3 years |
| Renewal | Retake required |
| Prerequisites | Splunk administration knowledge recommended; no formal prerequisites |
| Released | N/A |
| Retiring | N/A |
Vendor source — Splunk IT Service Intelligence Certified Admin ↗
Official exam guide — Splunk Certification Exam Study Guide ↗
About
The Splunk IT Service Intelligence Certified Admin (SITSICA) validates expertise in designing, deploying, and managing Splunk IT Service Intelligence (ITSI) environments. This professional-level certification is intended for experienced Splunk administrators seeking to deepen their skills in AIOps and service monitoring. ITSI enables organizations to correlate events, predict incidents, and automate root cause analysis across IT infrastructure.
Domain context — AIOps / IT Service Intelligence
Artificial Intelligence for IT Operations (AIOps) combines machine learning, event correlation, and automation to streamline IT monitoring and reduce mean time to resolution (MTTR). Splunk ITSI is a platform for modeling IT services, tracking KPIs, managing service dependencies, and triggering automated responses to incidents.
Topics covered
- ITSI Architecture and Components
- Service and Entity Configuration
- Event Correlation and Correlation Searches
- Notable Events and Management
- Glass Tables and Data Visualization
- Deep Dives and Functional Analysis
- Service-Level Agreements (SLAs) and KPI Tracking
- Machine Learning and Predictive Analytics
- Deployment Planning and Infrastructure Design
- Administration and Troubleshooting
Source: Splunk IT Service Intelligence Certified Admin ↗
Common skills at AIOps · Professional
- Service modeling and IT dependency mapping
- Real-time event correlation and anomaly detection
- KPI design and service health monitoring
- Incident prediction and automation
- Root cause analysis framework design
- Machine learning model configuration
- SLA definition and compliance tracking
- Data aggregation across heterogeneous systems
- Glass table customization and interaction design
- Splunk search language (SPL) proficiency
Recommended courses at AIOps · Professional
| Provider | Title | Cost | URL |
|---|---|---|---|
| Udemy | Splunk IT Service Intelligence ITSI Practice Exams SPLK 3002 | $15–$60 | ↗ |
| Udemy | Splunk IT Service Intelligence Certified Admin SPLK-3002 | $15–$60 | ↗ |
| Udemy | Splunk IT Service Intelligence (ITSI) From the Ground Up | $15–$60 | ↗ |
| Mildain Trainings | Splunk ITSI Training & Certification | Contact | ↗ |
Practice exams
| Provider | Title | Cost | URL |
|---|---|---|---|
| ITExams | SPLK-3002 Exam Questions | Free | ↗ |
| ExamTopics | SPLK-3002 Free Practice Test | Free | ↗ |
| Marks4sure | Splunk SPLK-3002 Exam Dumps | $20–$50 | ↗ |
| CertFun | SPLK-3002: Splunk IT Service Intelligence Certified Admin | Contact | ↗ |
Books
No dedicated study guides published for SPLK-3002 exam code. Candidates typically supplement with official Splunk ITSI documentation and training courses.
Typical job titles at AIOps · Professional
AIOps Engineer · IT Service Intelligence Administrator · Splunk ITSI Architect · IT Operations Manager · Service Monitoring Specialist
(Job titles drawn from current job-board postings that list Splunk ITSI experience as required or preferred.)
Salary
| Region | Range | Source |
|---|---|---|
| USD | $95,000 – $150,000 | Glassdoor ↗ · Robert Half ↗ |
| ZAR | R1,580,000 – R2,490,000 | Calculated from USD equivalent at 16.67 ZAR/USD |
| GBP | £70,000 – £110,000 | IT Jobs Watch ↗ |
Salary note: ZAR range calculated using May 2026 exchange rate (1 USD = 16.67 ZAR). Salary data reflects IT operations and AIOps specialist roles requiring Splunk ITSI expertise. Actual compensation varies by geography, experience, and employer size.
Skills validated
- Splunk IT Service Intelligence (ITSI) platform configuration
- Service entity and relationship modeling
- Event aggregation and correlation search development
- Notable event creation and management
- Glass table design and customization
- Deep dive navigation and incident analysis
- KPI and SLA implementation
- Predictive analytics and machine learning integration
- ITSI deployment architecture and best practices
- Troubleshooting and performance optimization
Related certifications
- Stacks with: Splunk Core Certified Power User (SPLK-1002) ↗
- Prerequisite for: Splunk Enterprise Certified Architect (SPLK-1003) ↗
- Vendor overview: Splunk Vendor Overview
Sources
- Splunk IT Service Intelligence Certified Admin
- Splunk Certification Exam Study Guide
- ITExams SPLK-3002
- ExamTopics SPLK-3002
- Udemy Splunk ITSI Practice Exams
- Mildain Trainings Splunk ITSI
- X-Rates ZAR to USD Converter
Last verified: 2026-05-01