CIS-HAM · ● Active · Professional · ServiceNow
Exam facts
| Field | Value |
|---|---|
| Cost | USD $450 (regional pricing may vary) |
| Duration | 90 minutes |
| Questions | 60 (all scored) |
| Passing | 70% (42/60 correct) |
| Format | Multiple choice, multiple select, true/false mixed |
| Delivery | Pearson VUE / ServiceNow Webassessor |
| Languages | English (English-only at this time) |
| Valid | 3 years from passing date |
| Renewal | Retake exam to renew; or complete continuing education credits |
| Prerequisites | ServiceNow Certified System Administrator (CSA) + Hardware Asset Management Implementation course (3-day official) |
| Released | Active certification (launched as part of ServiceNow ITAM track) |
| Retiring | N/A |
Vendor source — ServiceNow University CIS-HAM Certification ↗
Official exam blueprint — Certified Implementation Specialist – Hardware Asset Management Mainline Blueprint ↗
Recommended official course — Hardware Asset Management Fundamentals ↗
About
The ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) validates proficiency in configuring, implementing, and maintaining the ServiceNow HAM application module. This professional-level certification confirms hands-on expertise in asset lifecycle management—from procurement through disposal—within the ServiceNow ecosystem, and is intended for consultants, system administrators, and ITAM professionals who manage hardware asset workflows at scale.
Domain context — IT Asset Management (ITAM)
IT Asset Management (ITAM) is the vendor-neutral discipline of inventorying, tracking, and optimizing the lifecycle of hardware, software, and digital assets across organizations. It spans procurement, discovery, compliance, cost optimization, and refresh/disposal cycles. ServiceNow HAM is a leading enterprise solution within this domain.
Read full deep dive — ServiceNow Ecosystem → (file not yet created)
Topics covered
The CIS-HAM exam blueprint covers the following domains and competencies:
- Hardware Asset Architecture – Asset model design, CI relationships, plugin configuration
- Asset Lifecycle Management – Request, Procure, Receive, Consume, and Dispose workflows
- Discovery & Integration – Hardware discovery, normalization rules, reconciliation logic, CMDB alignment
- Hardware Asset Allocation – Assignment workflows, user/department tracking, ownership models
- Stockroom & Shipping – Inventory control, stock locations, receiving procedures, asset movement
- Compliance Workflows – Regulatory adherence, certification tracking, audit trails
- Cost Tracking & Depreciation – Cost models, depreciation methods, total cost of ownership (TCO) calculation
- Refresh & Disposal Management – Retirement workflows, asset disposal compliance, end-of-life processes
- Reporting & Dashboards – HAM-specific reports, KPIs, executive dashboards
- Hardware Asset Workspace – Modern UI interaction, mobile-friendly asset interactions
- Roles & Permissions – HAM personas (requester, approver, asset custodian, manager)
Source: Official exam blueprint ↗
Common skills at IT Asset Management · Professional
Shared competencies across the ITAM domain at professional (consultant/implementer) level — not specific to ServiceNow.
- Inventory auditing and asset reconciliation under uncertainty (partial data, multiple sources)
- Stakeholder communication across procurement, finance, IT ops, and executive leadership
- Process design and workflow optimization in complex multi-tenant environments
- Compliance mapping (ISO 20000, ITIL v4, regulatory frameworks)
- Data governance and master data quality enforcement
- Cost-benefit analysis and TCO modeling for refresh cycles
- Integration architecture with procurement, ERP, and HR systems
Recommended courses at IT Asset Management · Professional
| Provider | Title | Cost | URL |
|---|---|---|---|
| ServiceNow University | Hardware Asset Management Fundamentals (3-day instructor-led) | Included in Learning Path; exam voucher included | ↗ |
| Fastlane US | ServiceNow HAM - Hardware Asset Management Fundamentals | $1,695 (classroom) | ↗ |
| Learning Tree | ServiceNow Hardware Asset Management Course | Contact for pricing | ↗ |
| Global Knowledge | SNHAMF: ServiceNow Hardware Asset Management Fundamentals | $1,695 | ↗ |
| Udemy | Hardware Asset Management in ServiceNow | $12–$80 | ↗ |
Course rule: CIS-HAM specifically requires the official Hardware Asset Management Fundamentals course (or equivalent partner delivery) to obtain the exam voucher. Udemy and other independent courses provide supplementary review only.
Practice exams
| Provider | Title | Cost | URL |
|---|---|---|---|
| ProcessExam | ServiceNow CIS-HAM Certification Exam Sample Questions | $19.99 | ↗ |
| Udemy | ServiceNow Hardware Asset Management (CIS-HAM) Practice Exam | $12–$80 | ↗ |
| SNReady | CIS-HAM Practice Test [2026] | Free (partial) | ↗ |
| ExamTopics | Ace ServiceNow CIS-HAM Certification | Free (community-sourced, verify accuracy) | ↗ |
Practice note: ProcessExam and Udemy are the most reliable sources for current, vendor-aligned questions. Community forums (ExamTopics, CertLibrary) provide additional reference but should be cross-checked against official materials.
Books
No dedicated book exists for the CIS-HAM exam code. ITAM candidates are directed to:
- Official ServiceNow Hardware Asset Management course materials and lab guides
- ServiceNow Now Learning platform self-paced learning modules
- ITIL v4 Foundation texts for context on ITSM best practices
Recommended supplementary reading for ITAM domain context:
| Title | Author | Publisher | Year | URL |
|---|---|---|---|---|
| ITIL 4 Foundation | Axelos | TSO (The Stationery Office) | 2019 | ↗ |
| ServiceNow Platform Administration | Don Goodman | Packt Publishing | 2021 | ↗ |
Typical job titles at IT Asset Management · Professional
ServiceNow HAM Consultant · ServiceNow ITAM Engineer · Hardware Asset Specialist · IT Asset Management Specialist · ITAM Implementation Consultant · Business Process Consultant (ITAM)
(Job titles drawn from current job-board postings—SNPro.Jobs, Glassdoor, Indeed—that list CIS-HAM or equivalent HAM/ITAM certification as required or preferred.)
Salary
| Region | Range | Source |
|---|---|---|
| USD | $52,000–$180,000 (asset management roles) / $193,000–$441,000 (consultant tier) | ZipRecruiter ↗ · Levels.fyi ↗ · Glassdoor ↗ |
| ZAR | R600,000–R800,000+ (estimated specialist tier, limited cert-specific data) | PayScale ZA ↗ · Glassdoor ZA ↗ |
| GBP | £75,000–£131,300 (ServiceNow consultant general; HAM specialists higher) | IT Jobs Watch ↗ · Glassdoor UK ↗ |
Salary note: Region-specific data for CIS-HAM certified roles is limited. Figures above reflect general ServiceNow consultant and ITAM specialist ranges. Actual compensation varies by experience, location, employer type (vendor vs. enterprise), and whether the role is direct hire, contract, or staffing agency placement.
Skills validated
Concrete technologies and tools this exam tests, distinct from broader ITAM domain skills.
- ServiceNow HAM application configuration and customization
- Asset discovery tools integration (Flexera, Qualys, etc.) and normalization
- ServiceNow CMDB relationship modeling for hardware assets
- Workflow and automation design (business rules, flows, scheduled jobs)
- Reporting and dashboard development in ServiceNow
- HAM Fundamentals module: request, procurement, receipt, allocation, tracking
- Hardware lifecycle state transitions and ownership management
- Cost tracking, depreciation models, and TCO calculation within HAM
- Service Catalog integration for asset requests
- Mobile app and Hardware Asset Workspace interaction
- API integration for third-party asset data feeds
- Role-based access control (RBAC) configuration for HAM personas
Related certifications
- Prerequisite for: ServiceNow CIS-ITAM (IT Asset Management) ↗ (file not yet created)
- Stacks with: ServiceNow CIS-FSM, CIS-ITSM, and other implementation specialist certs within the ServiceNow ecosystem
- Equivalent at this level: Atlassian Automation Certification ↗ _(ITAM is ServiceNow-specific; limited direct equivalents)*
- Vendor overview: ServiceNow Vendor Overview (file not yet created)
- Related domain: Asset Management / ITAM Domain Deep Dive (file not yet created)
Sources
- ServiceNow University CIS-HAM Certification page: https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=4181f10f1bb25890ac0f65b82d4bcb63
- Official exam blueprint: https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-hardware-asset-management?id=kb_article_view&sysparm_article=KB0011563
- Hardware Asset Management Fundamentals course: https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=308772c4db1a7340760a71043996196b
- ProcessExam CIS-HAM practice exam: https://www.processexam.com/exam-store/certified-implementation-specialist-hardware-asset-management-cis-ham-practice
- Udemy HAM courses: https://www.udemy.com/course/hardware-asset-management-in-servicenow/
- ZipRecruiter ServiceNow Asset Management jobs: https://www.ziprecruiter.com/Jobs/Servicenow-Asset-Management
- Levels.fyi ServiceNow salaries: https://www.levels.fyi/companies/servicenow/salaries
- Glassdoor ServiceNow asset management jobs: https://www.glassdoor.com/Job/servicenow-asset-management-jobs-SRCH_KO0,27.htm
- PayScale ZA IT Consultant salary: https://www.payscale.com/research/ZA/Job=Information_Technology_(IT)_Consultant/Salary
- IT Jobs Watch ServiceNow Consultant trends: https://www.itjobswatch.co.uk/jobs/uk/servicenow%20consultant.do
- Glassdoor UK ServiceNow Consultant salary: https://www.glassdoor.co.uk/Salaries/servicenow-consultant-salary-SRCH_KO0,21.htm
Last verified: 2026-05-01
Parent ecosystem: ServiceNow Ecosystem
Parent domain: IT Asset Management (ITAM)
Vendor overview: ServiceNow Overview