300-810 · ● Active · Professional · Cisco
Exam facts
| Field | Value |
|---|---|
| Cost | USD $300 |
| Duration | 90 minutes |
| Questions | ~60 mixed format (multiple choice, multiple response, scenario-based) |
| Passing | 800/1000 scaled score |
| Format | Multiple choice, multiple response, drag-and-drop, scenario-based questions |
| Delivery | Pearson VUE (onsite and online via OnVUE) |
| Languages | English, Japanese |
| Valid | 3 years |
| Renewal | Continuing Education (CE) credits or pass a higher CCIE Collaboration exam |
| Prerequisites | CCNP Collaboration Core (350-801 CLCOR) required; CLICA is concentration exam |
| Released | September 2020 (with CCNP Collaboration modernization) |
| Retiring | N/A (current and stable) |
Vendor source — Cisco CCNP Collaboration ↗
Official exam guide — 300-810 CLICA Exam Information ↗
Exam objectives — 300-810 CLICA Exam Blueprint ↗
About
CLICA (Implementing Cisco Collaboration Applications) is a concentration exam within the CCNP Collaboration track, launched September 2020. To earn CCNP Collaboration, candidates must first pass the core exam CLCOR (350-801), then pass CLICA (300-810) or one of three alternative concentration exams: CLACCM (Call Manager, 300-815), CLCEI (Cloud & Edge, 300-820), or CLAUTO (Collaboration Automation, 300-835). CLICA specifically validates deep expertise in Cisco collaboration applications—UC messaging, presence services, instant messaging clients, and modern hybrid/cloud deployments. This exam targets collaboration engineers and architects managing messaging infrastructure, mobility solutions, and cloud-hybrid integrations in large enterprises.
Domain context — Networking / Voice & Unified Communications
Voice and unified communications infrastructure spanning session initiation protocol (SIP), media transport, call control, collaboration applications, and cloud-hybrid platforms. Focus on voice quality, multisite deployments, gateway integration, messaging services, presence, and modern Webex ecosystems.
Read full deep dive — Cisco Collaboration Ecosystem →
Topics covered
Official exam blueprint (subject weights):
- Cisco Unity Connection (30%) — Unified messaging architecture, mailbox configuration, class-of-service (CoS), user profiles, directory integration, partition models, and CUCM integration.
- Unity Connection Integration with CUCM (20%) — Call routing to Unity, voice mail trigger setup, directory handlers, message-waiting indicators (MWI), and troubleshooting integration points.
- IM and Presence Service (CUPS) (15%) — CUPS architecture, presence federation, instant messaging topology, client connectivity, XMPP protocol basics, and IM routing.
- Jabber Client Deployment (15%) — Cisco Jabber for Windows/Mac/Mobile, device profiles, certificate-based authentication, presence status, do-not-disturb modes, and endpoint integration.
- Mobile & Remote Access (10%) — Cisco Single Number Reach (SNR), Mobile Remote Access (MRA), Webex hybrid calling, secure remote connectivity, and unified notification.
- Cisco Meeting Server & Webex Integration (5%) — Meeting server basics, Webex hybrid features, calendar integration, and meeting room management.
- Security, Troubleshooting & Administration (5%) — TLS/SRTP security for collaboration apps, LDAP directory integration, user provisioning, and common troubleshooting scenarios.
Source: Cisco 300-810 CLICA Exam Blueprint ↗
Common skills at Networking / Voice & UC · Professional
Shared technical competencies for voice and collaboration professionals at CCNP level — not specific to CLICA.
- Voice network design and call flow modeling
- SIP and signaling protocol troubleshooting
- Cisco Unified Communications Manager (CUCM) administration
- Endpoint provisioning and registration
- Voice gateway integration and PSTN interfacing
- QoS design and implementation for real-time communications
- Multisite and disaster recovery architectures
- Unified messaging and presence system management
Recommended courses at Networking / Voice & UC · Professional
| Provider | Title | Cost | URL |
|---|---|---|---|
| Cisco Learning Network (Official) | CCNP Collaboration Applications (self-paced + labs) | Free (with Cisco account) | ↗ |
| CBT Nuggets | CCNP Collaboration CLICA (instructed video) | ~$280/year | ↗ |
| INE (Infosec) | CCNP Collaboration Applications (instructed + lab) | ~$500–$900 | ↗ |
| Udemy | CCNP Collaboration CLICA 300-810 (various instructors) | ~$15–$50 | ↗ |
| LinkedIn Learning | Cisco Collaboration Applications for UC (reference material) | Free (with subscription) | ↗ |
Course-selection rule: Courses must address CLICA-specific technologies: Unity Connection, CUPS, Jabber, mobile reach, and Webex integration. Cisco Learning Network provides free official content; paid platforms add hands-on labs and detailed application management scenarios.
Practice exams
| Provider | Title | Cost | URL |
|---|---|---|---|
| Boson ExSim-Max | CLICA 300-810 Practice Exams | ~$60 | ↗ |
| Pearson Test Prep | Official Cisco CCNP Collaboration CLICA | ~$80–$150 | ↗ |
| Cisco Learning Network | Official practice questions (limited set, free) | Free | ↗ |
Books
| Title | Author | Publisher | Year | ISBN | URL |
|---|---|---|---|---|---|
| CCNP Collaboration Applications CLICA 300-810 Official Cert Guide | Hucaby · Mutch | Pearson | 2021 | 978-0-13-588320-1 | ↗ |
Book rule: The Pearson Official Cert Guide is the canonical resource for CLICA, released 2021 and current for 2026. Covers Unity Connection, CUPS, Jabber, mobile reach, and Webex integration comprehensively.
Typical job titles at Networking / Voice & UC · Professional
Unified Communications Engineer · Collaboration Engineer · VoIP Engineer · UC Architect · Cisco Collaboration Specialist · Messaging Administrator · Webex Integration Engineer
(Job titles drawn from current job postings listing CCNP Collaboration or CLICA as required or preferred.)
Salary
| Region | Range | Source |
|---|---|---|
| USD | $115,000 – $165,000 annually | Glassdoor (Unified Communications Engineer) ↗ · Robert Half Technology Salary Guide ↗ |
| ZAR | R450,000 – R800,000 annually | PayScale ZA (UC Engineer) ↗ · CareerJunction (Collaboration roles) ↗ |
| GBP | £68,000 – £95,000 annually | IT Jobs Watch (UC Engineer) ↗ · Hays Technology Salary Guide ↗ |
| EUR | €78,000 – €110,000 annually (DE/NL/FR average) | Payscale.com (Europe) ↗ |
| AUD | A$150,000 – A$200,000 annually | Seek Salary Guide (UC roles) ↗ |
Salary rule: Ranges reflect mid-to-senior unified communications and collaboration engineers with CCNP-level expertise. Variation reflects geography, organization size, hybrid/cloud platform specialization, and mobility solutions management. ZAR figures assume 2026 exchange rates (~18 ZAR/USD).
Skills validated
CLICA-specific technologies and operational competencies:
- Cisco Unity Connection architecture and mailbox management
- Class of Service (CoS) configuration and restrictions
- User profiles and distribution lists
- CUCM-Unity integration and message-waiting indicators (MWI)
- Call routing to unified messaging
- IM and Presence Service (CUPS) deployment and federation
- XMPP and presence protocol fundamentals
- Cisco Jabber client installation, deployment, and configuration
- Device profiles and certificate-based authentication
- Presence status and availability indicators
- Single Number Reach (SNR) and Mobile Remote Access (MRA)
- Webex hybrid calling and cloud service integration
- Cisco Meeting Server deployment basics
- Calendar integration and meeting room management
- TLS/SRTP security for collaboration applications
- LDAP directory integration and user provisioning
- Remote access architectures and secure tunneling
- Troubleshooting Unity Connection failover and recovery
- Troubleshooting CUPS presence and IM routing issues
- Unified notifications and device management
Related certifications
- Requires first: Cisco CCNP Collaboration Core (CLCOR 350-801) ↗
- Stacks with alternative concentration exams: Cisco CCNP Collaboration Call Manager (CLACCM 300-815) ↗ · Cisco CCNP Collaboration Cloud & Edge (CLCEI 300-820) ↗ · Cisco CCNP Collaboration Automation (CLAUTO 300-835) ↗
- Prerequisite for: CCIE Collaboration path; advanced Webex hybrid and managed services architect roles
- Replaces: Legacy CCVP (Cisco Certified Voice Professional) messaging track (consolidated under CCNP Collaboration in 2020)
- Equivalents at this level: Avaya Messaging specialization (competing vendor); PBX/UC messaging knowledge from other vendors
- Vendor overview: Cisco Collaboration Overview ↗
Sources
- Cisco CCNP Collaboration: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/expert/ccnp-collaboration.html
- 300-810 CLICA Exam Information: https://learningnetwork.cisco.com/s/ccnp-collaboration-300-810-exam-topics
- 300-810 CLICA Exam Blueprint: https://learningnetwork.cisco.com/s/ccnp-collaboration-300-810-exam-topics
- Pearson CCNP Collaboration Applications CLICA 300-810 Official Cert Guide: https://www.pearsonitcertification.com/store/ccnp-collaboration-applications-clica-300-810-official-cert-guide-9780135883201
- Boson ExSim-Max CLICA: https://www.boson.com/practice-exam/cisco-300-810-clica-practice-exam
- CBT Nuggets CCNP Collaboration: https://www.cbtnuggets.com/it-training/cisco-ccnp-collaboration
- INE CCNP Collaboration Applications: https://www.ine.com/pages/ccnp-collaboration
- Udemy CCNP Collaboration CLICA: https://www.udemy.com/course/ccnp-collaboration-clica/
- Cisco Learning Network CCNP Collaboration: https://learningnetwork.cisco.com/s/ccnp-collaboration-training
- Glassdoor Unified Communications Engineer: https://www.glassdoor.com
- Robert Half Technology Salary Guide: https://www.roberthalf.com/salary-guide
- IT Jobs Watch UC Engineer: https://www.itjobswatch.co.uk
- Hays Technology Salary Guide: https://www.hays.co.uk
- Payscale Europe: https://www.payscale.com
- Seek Salary Guide: https://www.seek.com.au
Last verified: 2026-05-02
Parent ecosystem: Cisco Collaboration Ecosystem
Parent domain: Networking / Voice & Unified Communications
Vendor overview: Cisco Overview